- Information We Obtain
- How We Use the Information We Obtain
- Interest-Based Advertising
- Information We Share
- Your Options
- Access and Correction
- How We Protect Personal Information
- Data Retention
- International Data Transfers
- Credit Card Processing
- Links to Other Sites
- Children's Privacy
- Contact Us
Information We Obtain
KNS Instruments may obtain personally identifiable information (such as name, contact details and payment information) in connection with various activities such as (i) use of KNS Instruments' websites and applications, (ii) requests for information or product quotes, (iii) requests for product and application information or to answer questions, and (iv) promotions and other offers.
We process names, email addresses, and telephone numbers of others to whom we are asked to send information on the assumption that the person who provided the information obtained it in accordance with applicable law. If this assumption is incorrect, please do not ask us to send information to third parties on your behalf.
We may need certain of your information in order to provide services, such as street addresses to deliver packages, or to use our website or our apps, such as your IP address. Where such information is so required, we may be unable to provide you with our services unless you provide us with this information.
We may use the information we obtain to:
- Provide products and services you request
- Process and collect payments
- Provide customer support and respond to and communicate with you about your requests, questions and comments
- Establish and manage your KNS Instruments account (including your online account on predig.com and its various features, such as the address book and other features)
- Offer you products and services we believe may interest you
- Communicate about, and administer your participation in, special events, programs, surveys, contests, sweepstakes, and other offers or promotions
- Process claims we receive in connection with our services
- Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services, and websites; and performing accounting, auditing, billing, reconciliation and collection activities)
- Perform data analyses (including market and consumer search, trend analysis, financial analysis, and anonymization of personal information)
- Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
- Comply with applicable legal requirements and our policies
In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users' visits to our websites, (ii) delivering content (including advertising) tailored to our users' interests and the manner in which our users browse our websites, and (iii) managing our business. We may supplement data we collect through automated means with information about your location to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, administer our websites, identify users of our websites, and gather demographic information about our users. We use clickstream data to determine usage patterns and how we may tailor our websites and apps to better meet the needs of our users. Our websites are not designed to respond to "do not track" requests from browsers.
We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
On our websites, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of our Privacy Notice provides details and explains how to exercise your choices.
Information We Share
Information collected through third-party apps, tools, widgets, and plug-ins is collected directly by the providers of these features. This information is subject to the privacy policies of the providers of the features, and KNS Instruments is not responsible for those providers' information practices.
We may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
We offer you certain choices about how we communicate with you and what information we collect from you. You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in our marketing emails or contacting us as specified in the "Contact Us" section below. Consistent with the choices available in the "Information We Share" section, you may withdraw your consent or object to certain information sharing by contacting us as indicated below. In addition, as required by law, you may object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward.
Certain account related communications, such as order acknowledgement, invoices, and shipment notifications, among others, may not be opted out of.
Access and Correction
Subject to applicable law, you may have the right to obtain access to personal information we maintain about you by contacting us as indicated in the "Contact Us" section of this Privacy Notice. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In addition, if you believe that personal information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated below.
If you are a resident of the European Economic Area (EEA), you have (i) the right to request the transmission of the personal information you have provided to us to you or another company, (ii) the right to object to any uses or disclosures of your personal information, (iii) the right to withdraw your consent in relation to our processing of your personal information based on your consent, (iv) the right to request deletion of your personal information, and (v) the right to request that we restrict processing of your personal information.
As a resident of the EEA, you may exercise these rights free of charge unless the request is unfounded, excessive, or otherwise unreasonable (for instance, because it is repetitive). In some situations, we may refuse to act or may impose limitations on your rights, as permitted by law. Before KNS Instruments is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request. For the exercise of your rights, please contact us using the contact information provided above in the “Contact Us” section. In all cases, you have a right to file a complaint with a Data Protection Authority.
How We Protect Personal Information
We value your trust in providing us your personal information, thus we strive to use commercially acceptable means of protecting it. All traffic to our site is encrypted and secured by Cloudflare (SSL encryption). We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We also take steps to limit access to our facilities to authorized individuals.
Your personal information will not be stored for longer than necessary for the purposes for which they were collected or as required under applicable retention policies and/or in accordance with applicable law. Our retention policies reflect local statute of limitation periods and national statutory obligations.
International Data Transfers
KNS Instruments is a company based in the United States. If you are a resident of the European Economic Area (EEA), your personal information will be transferred to the United States, a country that has not been found by the European Commission to provide adequate protection. KNS Instruments takes necessary measures to ensure that your personal information receives an adequate level of protection.
Credit Card Processing
KNS Instruments has taken steps to protect sensitive information related to your order. Credit card processing is handled exclusively and securely by PayTrace (www.paytrace.com), a well-respected processing center. Absolutely no payment information submitted with your order is stored anywhere within our business, in any form.
As part of our online ordering process, we send several emails regarding ordering status, or general communications. Occasionally, we will send promotional email, but you may opt-out of receiving such email at any time.
A "cookie" is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, such as settings and login information. That can make your next visit easier and the site more useful to you.
Our website uses these "cookies" to collect information and to improve your experience. By using our website, you are consenting to the use and storage of these cookies.
Links to Other Sites
Our website does not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us as specified in the "Contact Us" section belowso that we can take appropriate action.